Refund policy

Return and Refund Policy for Online Training

Our online training is a digital service. Each course provides access for 30/60 or 90 calendar days from the date the course commences.

All course purchases are final. Because our training is delivered as a digital service and access is granted immediately on payment, you agree that we will begin performing our obligations under this contract before any cooling-off period expires, and you accept that any cooling-off right that would otherwise apply is thereby waived.

Refunds will be considered only where a significant technical problem on our side prevents delivery of the training and cannot be resolved within a reasonable time, or where required by applicable law.

Customers experiencing genuine difficulty completing a course within their access period should contact us before their access expires — paid 30-day extensions are available for HKD 50.

After the course commences

Once the course has commenced or you have accessed any course content, the purchase is generally non-refundable because delivery of the digital service has begun.

You will have 30/60 or 90 calendar days from the commencement date to complete the course. Unused time, incomplete modules, or failure to complete the course within the access period do not qualify for a refund or extension.

Technical access problems

If a significant technical problem prevents you from accessing the course, contact us at info@cognitivegrc.com as soon as possible. We will first try to restore access. Where the problem cannot be resolved, we may provide an extension, alternative access method, transfer, or refund as appropriate.

Course cancellation by us

If we cancel a course or are unable to provide the purchased training, you may choose to transfer to another available course or receive a full refund.

How to request a refund

Contact info@cognitivegrc.com with your order number and the name of the course. Approved refunds will be returned to the original payment method. Please allow 5–10 business days for your payment provider to process the refund.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.